Q. I'm ordering a letter for more than one child, will they get the same letter?
A. No. Santa customizes
each letter for each child. Be sure that you place your order for all
of the letters at one time and provide custom, unique information for each of the letters. That way we can be sure to keep the order
together and guarantee that each child will receive an equally unique
and specialized letter.
Q. Is the letter postmarked from the North Pole?
A. Each letter is postmarked with a one-of-a-kind NORTH POLE POSTMARK.
Q. What is your policy on privacy?
A. We are so glad you
asked. Rest assured that we do not share your personal information with
anyone! This is an important issue that we take very seriously. Our
company is comprised of families and working individuals who would not
want their personal information shared either. We extend that same
courtesy to our customers. Click Here to view our entire privacy policy.
Q. When will the letter that I've ordered arrive?
A. In most cases, each letter is shipped within 24 hours of your order. It usually takes 2 to 5 days for our letters to reach their destination. Please note that given the extra busy workload on the USPS during the
holiday season, we cannot give you an exact date when your letter will
arrive. If your letter hasn't arrived within 7 days of your order contact us immediately.
Q. When is the last day that I can order?
A. The last day for ordering a LETTER FROM SANTA is December 13th, 2011.
Q. What types of payment do you accept?
A. We utilize paypal to
process Visa, Mastercard, American Express and Discover online. You do
NOT need a paypal account to use this service.
Q. Do you have a money back guarantee?
A. Yes. Although it
seldom occurs, if you are displeased with our product or service we will
refund 100% of your purchase price. Please note that we are unable to
guarantee the wax seal as it may be removed by the postal service. In certain circumstances you may be required to return the letter to us in order to receive a refund.
Q. Will I get a confirmation for my order?
A. Yes. You will receive an
email receipt for your order. Please remember that we handle your
information very carefully to guard your privacy. All of the information
we receive is handled by real people and can take some time to process.
You should feel comfortable communicating with us by chat, phone, or
email as we always welcome your input!